HOW DOES HODEI'S SIZING WORK?
As you may already know from the SIZING section of our Kickstarter campaign, HODEI came up with a universal sizing approach in order to make is easier for everyone around the world. Simply refer to our size conversion chart to identify which size is best for you. The chart displays corresponding HODEI sizes to Europe, US, UK, and Japan sizing standards.
The Silent Runner is designed to offer a fit and comfort similar to a pair of sneaker, unlike a pair of Croc’s or slippers your HODEI will hold to your feet - even more if you wear them with the KIT.
The EVA foam we use is an adaptative material, it will make your shoe shape to your feet after a few hours wearing them, a very comfy feeling that makes it hard to go back to your other shoes!
Last updated: March 29, 2021 19:51
WHERE ARE HODEI SHOES MADE AND RECYCLED
For now our shoe are made and re-made (or recycled) in France but our model is made to be easily replicable in different countries in order to reduce CO2 emissions due to overseas shipping.
Last updated: March 29, 2021 19:51
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.